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Microsoft 365 Copilot works within the Microsoft 365 apps using generative artificial intelligence (AI) and large language models (LLMs) to help end users create or refine text and images more quickly. The AI-powered assistant was announced on March 16, 2023, and demonstrated at Enterprise Connect 2023 on March 28, 2023.
The intent behind Copilot is to streamline or kickstart routine knowledge-based commonly done by people. This Microsoft Copilot site provides examples of what using Copilot looks like in each of the company’s popular software tools.
For example, used within Word Copilot helps users quickly compose or edit text on a particular topic. In Outlook, users can have Copilot draft an email. In PowerPoint, Copilot can create a complete presentation, including text and images, based on the content in other documents. Copilot in Excel can create complex formulas based on a description of what users are trying to accomplish, it can analyze data sets and comment on specific trends it discovers. In Teams, Copilot can summarize information from a long Teams chat thread and summarize Teams VoIP and PSTN calls. Copilot in Whiteboard can also be used in Microsoft Teams. In OneNote, Copilot will enable users to use prompts to draft plans, generate ideas, create lists and organize information.
Microsoft has created specific versions of Copilot, some of which require separate licensing:
Microsoft Copilot is designed to become part of users’ daily workflow and therefore help them fly through their tasks by helping them accomplish routine, rote tasks more quickly and efficiently. Microsoft Copilot, and similar tools from other vendors, may also help elevate many collaboration tasks from pushing buttons to driving business outcomes.
Microsoft announced that Copilot will begin rolling out as part of the company’s free update to Windows 11, starting Sept. 26 — and across Bing, Edge, and Microsoft 365 Copilot this fall. Microsoft 365 Copilot will be generally available for enterprise customers on Nov. 1, 2023.
At the Microsoft Inspire 2023 conference, the company revealed that the cost for Copilot’s productivity enhancement will be $30/user/month for Microsoft 365 E3, E5, Business Standard and Business Premium customers. Note that Microsoft has imposed a minimum order of 300 seats on Copilot subscriptions, per a Microsoft Community post.
A Teams Premium license is currently required in order to enable Teams post-meeting recaps, which Microsoft calls intelligent meeting recap. This requirement may be rationalized and included as part of the Microsoft 365 Copilot licensing.
Some versions of “Copilot” are available for free: in Windows 11 and within Bing and Edge (Microsoft’s search engine and browser, respectively). Whether or not these versions will remain free is not known.
The only way to get Microsoft 365 Copilot, which is for enterprise users of the Microsoft 365 Productivity suite, is to purchase a Microsoft 365 E3, E5, Business Standard and Business Premium customers. As mentioned, other versions of “Copilot” are available for free: in Windows 11 and within Bing and Edge (Microsoft’s search engine and browser, respectively).
While the release date of Microsoft Copilot is still some months away, the benefits of the tool seem clear and customer expectations are building up, particularly with the inclusion of AI and LLM tools in platforms from other vendors such as Zoom, Google and Cisco Webex.
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As we look toward the Best of Enterprise Connect, we’re asking how companies are using new technologies to create real impact for their customers.
Catching up on the major news of the last few weeks: This edition of No Jitter Roll covers NICE’s launch of its 2023 CXone Fall Release, Logitech’s Sight tabletop camera certification by Microsoft Teams and Zoom Rooms; Sennheiser’s TeamConnect Medium ceiling mic integration with Crestron Automate VX and HGS’s launch of generative AI in its Agent X solution.
That emergent technology dominated No Jitter Roll coverage in 2023 – with vendors offering an array of services and platforms for boosting productivity and streamlining interactions.
Microsoft 365 Copilot is generally available to enterprise customers. It offers a generative AI-powered assistant that can potentially boost productivity in multiple ways.
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