An interesting new reporting service for Microsoft Teams is enabling some new Teams Auto Attendant & Call Queue 3.0 reports.
The new reports show the number of calls being processed by auto attendants and call queues and some agent performance insights. The latest V3.0.4 was published on November 18, 2022.
It looks like they are connecting to api.interfaces.records.teams.microsoft.com, which is an API endpoint used by PowerShell and Teams Admin Center. Note it’s not a supported API endpoint to directly connect to.
As noted on learn, Voice Applications Analytics Collector (VAAC) service is providing data for the following Power BI reports:
You can download the new Power BI Query Template For Teams Voice Applications (Auto Attendant and Call Queue) here, and instructions for how to deploy them are on docs/learn here.
A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Founder and Principal at Empowering.Cloud as well as a Solutions Director at Pure IP.
Tom stays up to date with industry developments and shares news and his opinions on his Tomtalks.blog, UC Today Microsoft Teams Podcast and email list. He is a regular speaker at events around the world.
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