For all my MS-720 friends out there, it’s time for a new exam.
The MS-720 Microsoft Teams Voice Engineer exam, which earned you the title Microsoft 365 Certified: Teams Voice Engineer Expert, will be retired on June 30, 2023.
A replacement exam, Exam MS-721: Collaboration Communications Systems Engineer, will be available in mid-March 2023. Which will give you Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate.
If you already have the MS-720, On July 1, 2023, you’ll see both the original Microsoft 365 Certified: Teams Voice Engineer Expert and the new Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate on your transcript.
The Microsoft 365 Certified: Teams Voice Engineer Expert certification will stay on your transcript in your profile on Microsoft Learn. You can renew it through December 2023 (extending the expiration for one year). After it expires, it will move to the certification history section of your transcript.
If you are already studying and planning to sit the MS-720, you can up until June, or you could switch and focus on the MS-721; that is what I would do.
Need to keep up to speed for the upcoming MS-721 exam? Be sure to check out the Empowering.Cloud community. We will add more content around MS-721 in the lead-up to the exam.
Microsoft has provided a study guide for the MS-721 here. As you can see, it’s a much more rounded exam of both voice and meetings.
Candidates for this exam are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Teams Rooms and Microsoft Surface Hub.
Collaboration communications systems engineers have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management. They are proficient in managing and monitoring Teams Phone, meetings, and certified devices by using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Management portal, and the Microsoft Call Quality Dashboard. They deploy and configure Teams Phone with PSTN connectivity through Teams Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.
Collaboration communications systems engineers work with Teams administrators, Microsoft identity and access administrators, and Microsoft 365 administrators. In addition, they may work with owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solution providers.
Reference:
Microsoft blog: Evolving Microsoft 365 certifications help keep you in sync with the new era of work
A Microsoft MVP and Microsoft Certified Master, Tom Arbuthnot is Founder and Principal at Empowering.Cloud as well as a Solutions Director at Pure IP.
Tom stays up to date with industry developments and shares news and his opinions on his Tomtalks.blog, UC Today Microsoft Teams Podcast and email list. He is a regular speaker at events around the world.
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