Eric Boyd, Corporate Vice President, AI Platform, Microsoft
Today, the promise of technology to help us solve some of the biggest challenges we face has never been more tangible, and nowhere is generative AI more needed, and possibly more impactful, than in healthcare. Epic and Microsoft have been paving the way to bring generative AI to the forefront of the healthcare industry. Together, we are working to help clinicians better serve their patients and are addressing some of the most urgent needs, from workforce burnout to staffing shortages.
We combined Microsoft’s large-scale cloud and AI technologies with Epic’s deep understanding of the healthcare industry and clinical workflows to address many current issues affecting clinicians. Today, we are announcing the expansion of our strategic initiative to bring AI to healthcare at scale, integrating conversational, ambient and generative AI technologies across the Epic electronic health record (EHR) ecosystem. Intended to speed development of solutions for healthcare’s most critical needs, the initiative will expand secure access to AI-powered clinical insights and administrative tools within a wide range of Epic modules to enhance patient care, increase operational efficiency, improve healthcare experiences, and support the financial integrity of health systems globally.
We are working together to rapidly deploy dozens of copilot solutions that securely unlock the potential value that the Microsoft Cloud and our AI technologies enable as health systems strive to overcome the urgent staffing, financial and clinical access challenges they face today. Epic will showcase many of these new capabilities that build on our Azure OpenAI Service and Nuance DAX Express solutions at its annual Users Group Meeting today, including:
Our work to integrate Azure OpenAI Service and Nuance ambient technologies within the Epic ecosystem shows that broader strategic collaborations can rapidly accelerate the availability of actionable AI-driven solutions for healthcare organizations and the patients they serve.
By 2025, the U.S. Department of Health and Human Services predicts that there will be a nationwide shortage of 90,000 physicians. Additionally, 40% to 60% of clinicians report they are experiencing burnout. On top of these challenges, healthcare providers are facing financial pressures while also trying to efficiently and effectively deliver quality care. According to McKinsey & Company, nearly a quarter of U.S. national health expenditure goes toward administrative costs, which could be reduced through technology.
Additionally, the urgent need to improve operational and clinical efficiency was highlighted again in a recent UPMC Center for Connected Medicine/KLAS Research survey of 58 executives at provider and payor organizations. The survey found that health systems are prioritizing investments over the next two years in AI solutions focusing on operational optimization, health/disease management and prediction, diagnostic imaging, population health management, value-based care, patient engagement and clinical research.
Epic and Microsoft’s expanded collaboration will build upon our recently announced integrations, including Azure OpenAI Service into Epic’s EHR to automatically draft message responses, as well as a solution that will bring natural language queries and interactive data analysis to SlicerDicer, Epic’s self-service reporting tool. Microsoft and Nuance also recently collaborated to integrate Nuance® Dragon® Ambient eXperience™ Express (DAX Express™) solution into the Epic platform with a comprehensive approach to incorporating a broader array of AI-powered capabilities for clinical and administrative users.
Epic’s approach to leveraging Microsoft’s technology and infrastructure is unprecedented in time and scope. Together, we are bringing generative AI to healthcare at scale as quickly as possible, responsibly and in partnership with providers, in order to address the ongoing issues affecting healthcare.
Tags: AI, Azure OpenAI Service, healthcare
Charles Lamanna
Judson Althoff
Yusuf Mehdi, Corporate Vice President & Consumer Chief Marketing Officer, and Jared Spataro, CVP Modern Work & Business Applications
Jason Zander, Executive Vice President, Strategic Missions and Technologies, Microsoft
Frank X. Shaw
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