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Since launching our new generative AI experiences in products like Copilot, we’ve received a tremendous amount of product feedback both on what you’ve enjoyed and what you want more of in the future. We have consistently heard that you expect…
Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. With general availability on July…
A year ago in July, Microsoft coined the term AI Transformation. It is almost hard to imagine at that time Copilots were not generally available and Azure OpenAI Service had only been available for six months. As Satya Nadella, our…
Our next video up is all about Copilot in Clarity. Discover how to: Get automatic summaries of session recordings with key events and traffic sources. Review grouped session insights for an overview of user actions. Summarize heatmap data across different…
Designer in Copilot uses open AI models to produce original images from natural language descriptions. These models are a type of generative artificial intelligence that let you make personalized art just by asking for what you want. For instance, Designer…
Innovation isn’t just a buzzword — it’s the heartbeat of thought leadership and a catalyst for growth. And in the past year, no innovation has changed the business landscape quite like AI. At Microsoft, we’re always looking for ways to…
Groundbreaking advances in AI are having a profound impact on Microsoft and on the developers using our technology to improve efficiency, enhance customer experiences and make new breakthroughs. Over the past year, we’ve built Microsoft Copilot and released more than…
