Category: Microsoft News

Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. With general availability on July 1, this standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their…

A year ago in July, Microsoft coined the term AI Transformation. It is almost hard to imagine at that time Copilots were not generally available and Azure OpenAI Service had only been available for six months. As Satya Nadella, our Chairman and CEO, stated in last quarter’s earnings: 60% of the Fortune 500 have adopted…

Innovation isn’t just a buzzword — it’s the heartbeat of thought leadership and a catalyst for growth. And in the past year, no innovation has changed the business landscape quite like AI. At Microsoft, we’re always looking for ways to harness emerging technology for the greater good, and it’s that desire that led to the…

Groundbreaking advances in AI are having a profound impact on Microsoft and on the developers using our technology to improve efficiency, enhance customer experiences and make new breakthroughs. Over the past year, we’ve built Microsoft Copilot and released more than 150 updates to it, and we’ve developed the Copilot stack, which takes everything we’ve learned…

In the span of just one year, we’ve witnessed a remarkable acceleration in AI adoption, opening a new frontier of innovation, discovery and solutions. This surge in AI is not just about technological advancement; it’s about harnessing the potential to promote innovation, tackle some of societies’ largest challenges and change lives for the better. Microsoft’s…

At the 2024 G7 Summit in Fasano, Italy, President Biden and other G7 leaders met with private sector executives, including Microsoft Chairman and CEO Satya Nadella, to reaffirm their commitment to accelerate sustainable infrastructure investment through the Partnership for Global Infrastructure and Investment. Below are Satya’s remarks at the event. Thank you very much, Prime…

Announcing Dynamics 365 Contact Center, a cloud contact center solution powered by Microsoft Copilot. [1] Results are over three years for a composite organization based on interviewed customers. The Total Economic Impact™ of Microsoft Dynamics 365 Sales, a commissioned study conducted by Forrester Consulting, March 2022.[2] Results are over three years for a composite organization…

We’re excited and proud to announce that Microsoft Azure is one of the first hyper-scale cloud computing platforms to become HITRUST CSF Certified.  The HITRUST Certification is the most widely recognized security accreditation in the healthcare industry.  It incorporates healthcare specific security, privacy and regulatory requirements from existing regulations such as HIPAA/HITECH, PCI, ISO 27001…